Shipping policy

We’re committed to getting your Roo to you quickly, reliably, and without surprises. Below you’ll find everything you need to know about how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.

Shipping time estimates begin once your order has shipped, not when it is placed.

Shipping Methods & Delivery Times

We ship using a mix of USPS, UPS, and FedEx, depending on destination, package size, and delivery speed. Our goal is always to select the most reliable carrier option for your order.

Typical delivery times for U.S. orders:

  • Standard Shipping: 2–7 business days
    (USPS Ground Advantage, UPS Ground Saver, or FedEx Ground Economy)
  • FedEx Ground: 1–5 business days (continental U.S.)
  • USPS Priority Mail: 1–3 business days (continental U.S.)

Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.

Free Shipping

We offer free standard shipping on U.S. orders over $79 (before tax and discounts).

Free shipping does not apply to:

  • International orders
  • Expedited shipping services

International Shipping

International shipping rates and delivery times are calculated at checkout based on destination and package weight.

Customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are not collected by Roo Gardening and are not refundable.

Order Changes & Address Updates

If you need to make a change to your order, please contact us as soon as possible.

  • Orders may be modified before they ship
  • Once an order has shipped, we’re unable to make changes or reroute packages

If an address correction or return results in additional carrier fees, those costs may be deducted from your refund.

Lost or Delayed Packages

If your order is marked as delivered but hasn’t arrived, please allow up to 5 days. Carriers occasionally scan packages as delivered before final drop-off.

If the package still hasn’t arrived after that time, contact us and we’ll help investigate.

Please note:
We’re unable to refund or replace orders lost due to an incorrect or incomplete shipping address provided at checkout. Customers are responsible for ensuring all shipping details are accurate when placing an order.

Questions

If you have questions about shipping or delivery, please contact us at info@roogardening.com and we’ll be happy to help.